a 360� view on your sustainability performance

Careers

Our greatest asset is our people and we are always looking to meet talented, enthusiastic individuals interested in joining our team. If any of the roles listed below are of interest, please submit your CV.

credit360 is a rapidly expanding software company specializing in the sustainability and carbon management field. We provide a web-based system that allows large corporations and organizations to gather, manage and communicate their Sustainability data, including Energy and Carbon; Corporate Social Responsibility; Environment, Health and Safety; Compliance and Supply Chain.

We are a leader in the sustainability management field with operations in US, UK, Hong Kong and Australia. Headquartered in Cambridge, UK, but with a growing presence in Chicago, US, credit360 has an entrepreneurial, team-based culture.

credit360 are an equal opportunities employer. Please note all of our successful applicants are asked to undertake a basic CRB check at the point of offer.

Service Manager

Fluency in Portuguese (native) is desirable and English (business grade) is a pre-requisite for this role.

Description:

credit360 is a rapidly expanding software company specialising in the EHS, sustainability and carbon management space. We're a global business with operations in US, UK, Hong Kong and Australia. We're regularly highlighted as market leaders by independent analysts and our web based system is already used by over 150 companies including Nestle, HEINEKEN and Barclays.

The successful candidate will be building a career in a dynamic and rapidly growing technology company with an impressive global client base.

You would be based in our Chicago office- occasional travel would be required. You would be given extensive training.

Customer service experience is essential, a background in sustainability/EHS would be beneficial

Main Objective

To ensure that all aspects of the service that clients receive is managed to the standard we aspire to. This will include managing support enquiries and small project requests from customers as well as being the main internal point of contact for any queries the customer may have. To continually identify better ways of providing the service, including preventative measures for issues and improvements to communications and processes. Become key to ensuring that we deliver on our service level agreement at all points.

Prepare stats and analysis reports for individual or groups of customers as required to show trending information and to manage / monitor support usage.

Prepare billing reports and resolve invoicing queries in liaison with the Sales team.

Work in close liaison with the Commercial Account Managers and other internal stakeholders to ensure they are always fully briefed on the activity of the customers within their remit.

Key Tasks and Deliverables

  • Communicate professionally and courteously with customers by telephone, email, letter and face to face
  • Receive, manage, and own the resolution of customer issues, which may be complex or long-standing problems
  • Approve client spend against their budget for day rate work
  • Analyze statistics or other data to determine the level of customer service being provided
  • Manage projects of less than 20 days for the client efficiently and effectively to a successful outcome
  • Continually look for opportunities to develop customer service procedures, policies and standards
  • Prepare billing reports and resolve invoicing queries in liaison with the Sales team
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Provide help and support to customers, creating a positive experience throughout and meeting agreed service levels

Education and Experience

  • Relevant degree desirable
  • Customer service experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems
  • Proficiency in MS Office applications

Key Competencies

  • Advanced written and oral communication skills
  • Strong customer service ethic
  • Strong problem analysis, problem-solving and process improvement ability
  • Advanced planning and organising skills
  • Initiative
  • Flexibility
  • High stress tolerance

To register your interest:

Please forward your full CV and covering letter (including current remuneration details) to Sue Styles (HR Director) at sue.styles@credit360.com.

Capacity Manager

Main Objective

The Capacity Manager will work within the Development Team and fulfil four core functions:

Development scheduling: The Capacity Manager will create and maintain an accurate schedule of planned development work by monitoring work requests from the wider business on a daily basis.

Capacity management and forecasting: Using this schedule in conjunction with more ad-hoc work demands (e.g. ongoing support and maintenance) the Capacity Manager will provide detailed forecasts and analysis of the skills and numbers required to fulfil work and project requests.

Capacity communication: The Capacity Manager will provide recommendations to support the operational teams in making optimum use of available resource and regularly communicate resource status, usage and shortfalls to the Development Department and wider business.

Business intelligence: The Capacity Manager will help design, calculate and communicate KPI's for the Development Department

The role holder will also act as a support mechanism and a challenger to the Team Leaders and Project Managers, highlighting any key risks to delivery and also highlighting opportunities to optimise resource further.

Key Tasks and Deliverables

  • Develop a resource plan each week to meet the known and forecasted demand in work flow and project queues.
  • Propose measures to compensate for periods of capacity limitation and effectively communicate these to the business
  • Provide frequent and informative updates to the business on the status of development work and anticipated delivery dates; particularly where deadlines are at risk
  • Develop recommendations for effective planning processes based on sound independent analysis
  • Perform root cause analysis, and develop solutions, for any issues that significantly affect the resource capacity levels
  • Lead weekly resource planning meetings to agree priorities and mitigate risks
  • Help negotiate and balance resources where different parts of the business are competing for the same development resource; escalating where appropriate
  • Develop and manage a set of systems and processes for effectively establishing the needs of the company in terms of Developer resourcing and workforce planning, to ensure that an awareness of the work and project priorities are agreed with the Team Leaders, and that action can be planned to address these needs
  • Provide support to ensure that the progress of agreed work is managed, monitored and achieved, and ensure that all necessary information is available which enables appropriate decisions to be made should risk to achievement become evident.
  • The Capacity Manager will manage the daily process of resolving low stocks and stock outs, and schedule changes
  • Design, provide and effectively communicate reports and business intelligence KPI's; to inform process and efficiency improvements
  • Provide some input into business process modifications � relating to designing and gathering new business KPI�s or general efficiency and communication improvements

Person Specification

  • Active Listening abilities
  • Agile and effective decision making skills
  • Strong interpersonal communication; able to communicate resource levels and help negotiate resource resolutions internally within the business
  • Proven ability in resource management and forecasting
  • Excellent personal time management; able to juggle priorities
  • Excellent organisational and scheduling skills; with a logical and methodical approach to following up the status of work items
  • Excellent numeracy skills and an aptitude with numbers and complex data; preferably with strong MS Excel skills
  • Experience of regularly preparing reports, MI and communicating KPI's with appropriate charts, visualisations & executive summaries
  • A willingness to gain familiarity with our software products; sufficient to aid communication with the rest of the business by speaking a "common language"
  • A technical or sustainability background is not essential.

To register your interest:

Please forward your full CV and covering letter (including current remuneration details) to Sue Styles (HR Director) at sue.styles@credit360.com.

Implementation Consultant

Main Objective

The role will work alongside implementation specialists to carry out the initial build and configuration of our software, through to acceptance testing and training of the customer's end users.

Key Tasks and Deliverables

  • Implementation
    • To build the system as per the defined requirements using the system user interface
    • Liaison with the development team for custom configuration and development of the system
    • Provide regular progress updates to the Project Manager
  • Consultancy and support
    • Provide support to existing clients including report generation at critical times of the year
    • Support the development team when testing functionality
  • Training
    • Provide training to clients on existing functionality
    • Draft training documentation both generically for the system and for client-specific purposes.

Person Specification

Experience: Prior experience is not essential; although any experience in software implementation and the field of Sustainability (both management and reporting) is a bonus.

Education: The ideal candidate will be educated to degree level.

Required skills, knowledge and characteristics:

  • A high level of numeracy
  • Strong working knowledge of Excel
  • Detail-oriented
  • Familiarity with web-based applications
  • Ability to learn new software applications rapidly
  • Effective communicator with good interpersonal skills as this is a customer-facing role
  • Some knowledge of relational databases or technical experience is highly desirable (in particular SQL & XML).

Personal Attributes:

  • Approaches all tasks in an enthusiastic way
  • Consistently high quality of work and demonstrates strong professional standards
  • Results-focused, understanding what is important to customers and committed to achieving goals.
  • Tenacious approach to delivery, quality of output and organisation
  • Capable communication skills - handles customer situations with thought and confidence
  • Displays integrity - is sincere in own behaviour and in dealings with others
  • Self motivated, recognises own strengths and weaknesses, and is committed to personal development

To register your interest:

Please forward your full CV and covering letter (including current remuneration details) to Sue Styles (HR Director) at sue.styles@credit360.com.

Project Manager (x2 - 1 French Speaking, 1 German Speaking)

Fluency in English is a pre-requisite for both roles. Fluency in French or German is a pre-requisite for each role.

Main Objective

The main objective for this role is to manage and successfully deliver software implementation projects by effective scoping, planning, internal and external communications (written and oral), resource management, proactive risk management, budget management, and evaluation.

Key Tasks and Deliverables

  • Create and deliver project work plans and revise regularly to meet changing needs and requirements, ensuring full and timely communication to stakeholders (internal and external)
  • Identify resources and assign responsibilities, reflecting these clearly in the project plans in a reportable form to facilitate capacity planning
  • Manage day-to-day operational aspects of the project(s) to ensure an effective project delivery to the customer's satisfaction and within scope
  • Ensure project documents are complete, current, and appropriately stored and communicated
  • Work closely with relevant stakeholders to ensure effective and efficient implementation of the project(s). Negotiate and manage resource effectively, particularly where there are conflicting deadlines
  • Understand basic revenue models and Profit/Loss;
    • meet project financial objectives by forecasting requirements;
    • understand and manage the project budget;
    • schedule expenditures;
    • analyse variances and initiate corrective actions
  • Analyse, manage and escalate any risks before and during the project so that they can be effectively managed or mitigated
  • Submit project status reports to stakeholders (internal and external); review actions and progress these with resources regularly.

Person Specification

  • Active listening abilities
  • Agile and effective analysis and decision making skills
  • Strong interpersonal communication � written and oral
  • Proven ability in project and resource management
  • Excellent personal time management
  • At least 2 years' experience of delivering multiple concurrent projects, on time and budget, preferably in a B2B environment
  • A proven track record of achieving deadlines, and managing all aspects of a project from definition to delivery
  • Excellent organisational and scheduling skills
  • Preferable but not essential if mitigated by other proven experience: Qualified and effective in the use of Prince 2 or equivalent methodology
  • A technical or sustainability background is not essential.

To register your interest:

Please forward your full CV and covering letter (including current remuneration details) to Sue Styles (HR Director) at sue.styles@credit360.com.