a 360� view on your sustainability performance

Careers

Our greatest asset is our people and we are always looking to meet talented, enthusiastic individuals interested in joining our team. If any of the roles listed below are of interest, please submit your CV.

credit360 is a rapidly expanding software company specializing in the sustainability and carbon management field. We provide a web-based system that allows large corporations and organizations to gather, manage and communicate their Sustainability data, including Energy and Carbon; Corporate Social Responsibility; Environment, Health and Safety; Compliance and Supply Chain.

We are a leader in the sustainability management field with operations in US, UK, Hong Kong and Australia. Headquartered in Cambridge, UK, but with a growing presence in Chicago, US, credit360 has an entrepreneurial, team-based culture.

credit360 are an equal opportunities employer. Please note all of our successful applicants are asked to undertake a basic CRB check at the point of offer.

Service Manager

Fluency in Portuguese (native) is desirable and English (business grade) is a pre-requisite for this role.

Description:

credit360 is a rapidly expanding software company specialising in the EHS, sustainability and carbon management space. We're a global business with operations in US, UK, Hong Kong and Australia. We're regularly highlighted as market leaders by independent analysts and our web based system is already used by over 150 companies including Nestle, HEINEKEN and Barclays.

The successful candidate will be building a career in a dynamic and rapidly growing technology company with an impressive global client base.

You would be based in our Chicago office- occasional travel would be required. You would be given extensive training.

Customer service experience is essential, a background in sustainability/EHS would be beneficial

Main Objective

To ensure that all aspects of the service that clients receive is managed to the standard we aspire to. This will include managing support enquiries and small project requests from customers as well as being the main internal point of contact for any queries the customer may have. To continually identify better ways of providing the service, including preventative measures for issues and improvements to communications and processes. Become key to ensuring that we deliver on our service level agreement at all points.

Prepare stats and analysis reports for individual or groups of customers as required to show trending information and to manage / monitor support usage.

Prepare billing reports and resolve invoicing queries in liaison with the Sales team.

Work in close liaison with the Commercial Account Managers and other internal stakeholders to ensure they are always fully briefed on the activity of the customers within their remit.

Key Tasks and Deliverables

  • Communicate professionally and courteously with customers by telephone, email, letter and face to face
  • Receive, manage, and own the resolution of customer issues, which may be complex or long-standing problems
  • Approve client spend against their budget for day rate work
  • Analyze statistics or other data to determine the level of customer service being provided
  • Manage projects of less than 20 days for the client efficiently and effectively to a successful outcome
  • Continually look for opportunities to develop customer service procedures, policies and standards
  • Prepare billing reports and resolve invoicing queries in liaison with the Sales team
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Provide help and support to customers, creating a positive experience throughout and meeting agreed service levels

Education and Experience

  • Relevant degree desirable
  • Customer service experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems
  • Proficiency in MS Office applications

Key Competencies

  • Advanced written and oral communication skills
  • Strong customer service ethic
  • Strong problem analysis, problem-solving and process improvement ability
  • Advanced planning and organising skills
  • Initiative
  • Flexibility
  • High stress tolerance

To register your interest:

Please forward your full CV and covering letter (including current remuneration details) to Sue Styles (HR Director) at sue.styles@credit360.com.